Surviving Tray

Return Policy:

At AmCo’s Artistry, we strive to provide you with the highest quality handmade products. However, we understand that sometimes things may not meet your expectations, or unforeseen circumstances may arise. Therefore, we have established a comprehensive return policy to ensure your satisfaction.

1. Returns for Refund:

If, for any reason, you are not completely satisfied with your purchase, you may return the item(s) within 7 days of receiving them for a full refund. The item(s) must be unused, in their original condition, and accompanied by the original packaging and proof of purchase.

2. Returns for Store Credit:

If you wish to return an item(s) after the 7-day refund period, you may do so within 30 days of receiving your order for store credit. The item(s) must be unused, in their original condition, and accompanied by the original packaging and proof of purchase.

3. Exchanges for Flaws or Damages:

If you receive an item(s) with any flaws or damages caused by our error, we will gladly exchange it free of charge. Please contact our customer service within 7 days of receiving your order, providing detailed information and supporting evidence (such as photographs) of the flaw or damage. We reserve the right to determine whether the flaw or damage is on our part.

4. Return Process:

To initiate a return, please contact our customer service team at amco.pnp@gmail.com. They will guide you through the return process and provide you with a return authorization number. Please ensure the item(s) are securely packaged to prevent any damage during transit.

5. Return Shipping:

Customers are responsible for the return shipping costs, except in cases where the return is due to a flaw or damage caused by our error. We recommend using a trackable shipping service to ensure the safe return of the item(s). We cannot be held responsible for any lost or damaged packages during the return process.

6. Refund or Store Credit Processing:

Once we receive the returned item(s) and verify their condition, we will process your refund or issue store credit within 5-10 business days of receipt. Refunds will be issued to the original payment method used during the purchase.

Please note that our return policy applies only to items purchased directly from AmCo’s Artistry. If you have any further questions or concerns regarding our return policy, please do not hesitate to contact our customer service team.

Thank you for choosing AmCo’s Artistry! We appreciate your support and look forward to serving you again in the future!

Shipping Policy:

At AmCo's Artistry, we want to ensure that your handmade crafting products reach you in a timely and secure manner. To provide you with the best shipping experience, we have established the following shipping policy:

1. Free Shipping on Orders Over $100:

We are pleased to offer free shipping on all orders over $100. This offer is valid for domestic orders within the continental United States. Simply add items totaling $100 or more to your cart, and the free shipping option will be automatically applied during checkout.

2. Shipping Rates Based on Weight:

For orders below $100, shipping rates will be determined based on the weight of the items in your cart and the destination address. During the checkout process, you will be able to view the shipping cost before finalizing your purchase. We strive to provide you with the most competitive shipping rates available.

3. Shipping Methods and Delivery Time:

We partner with reliable shipping carriers to ensure your order is delivered safely and efficiently. The available shipping methods will be displayed during the checkout process, and you can choose the option that best suits your needs. Delivery times may vary depending on the shipping method selected and the destination address. Please note that any estimated delivery dates provided are only estimates and not guaranteed.

4. Order Processing Time:

Once your order is placed, our dedicated team will carefully prepare and package your items for shipment. Please allow 3-5 days for non resin products, 2-3 weeks for resin products, and 4-6 weeks for glitter resin products. For order processing before your package is handed over to the shipping carrier. During peak seasons or promotional periods, order processing times may be slightly longer, and we appreciate your patience.

5. Tracking and Order Status:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This will allow you to track the progress of your package and stay updated on its estimated delivery date. Please note that tracking information may take up to 3-5 days to become available after your order has been shipped.

6. Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing an order, please contact our customer service team as soon as possible.

If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team. We are here to assist you and provide you with the best possible shopping experience.

Thank you for choosing AmCo's Artistry. We appreciate your support and look forward to delivering your handmade crafting products to you soon!